Terms of Service

Last updated: September 28, 2026

These Terms of Service apply to shopping on charbiechloe.com. The store is operated by Charbie Chloe, a business registered in the Netherlands. In these terms, “we,” “us,” and “our” mean Charbie Chloe.

1. Shopping with us

Our store sells physical products to customers in the United States. Prices and payments are in US dollars (USD). Please review the product description, selected variant, quantity, delivery address, and order total before placing your order. You must be legally able to enter into a purchase contract and authorized to use the payment method you provide.

Please provide accurate contact and delivery information so we can process your order and contact you about it. If you notice an error, contact us as soon as possible. A change may not be possible once an order has been dispatched, but we will explain the available options.

2. Prices, payments, and order issues

The price for your selected product and any applicable charges are shown before you complete checkout. Available payment methods are displayed at checkout. A promotion applies only under the conditions shown with that offer.

We may correct a genuine pricing or product-information error. If an error affects an order you have already placed, we will contact you, explain the issue, and offer the applicable options, including cancellation and a refund. We will not charge an increased price for that order without your agreement.

If we cannot fulfill an order because a product is unavailable, payment cannot be completed, or a legal or fraud-prevention issue prevents fulfillment, we will notify you and refund any payment collected for items we cancel.

3. Products and delivery

Review product descriptions, dimensions, compatibility information, and safety instructions before purchase and use. Product photographs support the written description; a screen’s color settings can affect how a photograph appears. This does not limit your rights if a product is defective, incorrect, or materially different from its description.

Our Shipping Policy explains destinations, shipping charges, processing times, delivery estimates, and what to do if an order is delayed or missing. Estimated dates are estimates, unless we expressly state that a delivery date is guaranteed. If we cannot meet an applicable shipment commitment, we will provide the notice and cancellation or refund options required by law.

4. Returns, refunds, and product problems

Our commercial return policy allows eligible return requests within 30 days after delivery. The conditions and process are set out in our Return and Refund Policy.

This voluntary return window is separate from your legal rights concerning defective, damaged, incorrect, or nonconforming products. Conditions for a change-of-mind return, including product condition or packaging requirements, do not remove those rights. Any applicable product warranty and mandatory consumer protections remain available.

If there is a problem with your order, contact us with your order details so we can help. Nothing in these terms requires you to give up a remedy provided by applicable law.

5. Shopify and your personal information

Shopify hosts our store and processes information when you visit, interact with, or purchase from it. We share information with Shopify and other service providers to operate the store and provide services to you. These providers may process information in countries other than your own.

We use Shopify Network Intelligence. This enables Shopify services that use information about your interactions with our store together with information about your interactions with other merchants and Shopify, including services that improve shopping experiences and support advertising, subject to applicable privacy choices and consent requirements.

Our Privacy Policy explains our practices and how to exercise your privacy choices. You can also read the Shopify Consumer Privacy Policy and use Shopify’s privacy portal for choices about Shopify’s processing. Accepting these terms does not by itself constitute consent to optional marketing or tracking.

6. Reviews and website use

You are welcome to submit an honest review of your experience, whether favorable or unfavorable. You retain ownership of the content you submit. By submitting content for publication, you give us a nonexclusive permission to host and display that content with the relevant review or submission. This permission does not transfer ownership or restrict your right to share your opinion elsewhere.

We may moderate unlawful, fraudulent, abusive, privacy-infringing, or unrelated content. We do not remove an honest review solely because it is negative. Do not impersonate someone else, submit fabricated experiences, upload malicious code, or interfere with the website or another person’s use of it.

Website content belonging to us or our licensors remains protected by applicable intellectual-property laws. Your use of the website does not transfer those rights to you.

7. Website availability and your legal rights

We work to keep the website available and accurate, but access may occasionally be interrupted for maintenance, technical issues, or circumstances outside our control. This does not cancel our obligations for orders you have placed.

Nothing in these terms excludes or limits a warranty, liability, or consumer remedy that cannot lawfully be excluded or limited. Product descriptions, applicable warranties, and our obligations concerning delivery, refunds, and defective goods are not replaced by a general website disclaimer.

8. Governing law and concerns

These terms are governed by the laws of the Netherlands. If you are a consumer, this choice does not deprive you of the mandatory protections provided by the law of the country or state where you habitually reside and that apply to your purchase. These terms do not require arbitration or prevent you from bringing a claim before a court available to you under applicable law.

Please contact our team if you have a question or complaint. We will reply within 1 business day. This is our initial response commitment; resolving a claim or completing a refund may take longer as explained in the relevant policy.

9. Changes to these terms

We may update these terms for future use of the store and future purchases. We will show the date of the latest version on this page and give additional notice where required. An update will not retrospectively remove your rights in an order already placed. If any provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.