Shipping Policy

Charbie Chloe offers free standard shipping to the United States, with no minimum order value. Here is how your order moves from checkout to delivery.

Shipping at a glance

• Order cutoff: 3:00 PM Eastern Time (ET), Monday–Friday.
• Processing: 1–2 business days to prepare your order for dispatch.
• Transit: 4–5 business days after dispatch.
• Estimated total: 5–7 business days, combining processing and transit.
• Cost: Free standard shipping within the United States, with no minimum purchase.

Business days are Monday–Friday. Orders placed before 3:00 PM ET on a business day enter the processing schedule that day. Orders placed at or after 3:00 PM ET, or on a weekend, enter the schedule on the next business day. The delivery estimate runs from that processing start date. ET follows the seasonal time changes in New York.

1. Order confirmation and preparation

After you place your order, we send an order confirmation to the email address you provided at checkout. Your order is then prepared for dispatch within the 1–2 business-day processing window.

If you need to correct your delivery details, contact info@charbiechloe.com as soon as possible and include your order number. We will check whether the change can still be made before dispatch.

2. Dispatch and tracking

When your package is dispatched, we email your tracking details. You can use those details to follow your shipment through the carrier's tracking service.

The carrier handling your package is identified in your shipping information, together with the tracking details for your order.

3. Delivery

Transit generally takes 4–5 business days after dispatch. Together with preparation, this gives an estimated total of 5–7 business days. These are estimates, not a guaranteed delivery date. Weather, holidays and carrier disruptions can affect transit.

Free standard shipping applies to orders delivered within the United States. There is no minimum purchase requirement and no standard shipping charge added to your order.

If dispatch is delayed

If we cannot dispatch your order within the stated processing time, we will contact you before that time expires. We will explain the delay and, where we can give a reliable date, tell you when we expect to dispatch it. You can accept the revised dispatch date or cancel the unshipped order for a full refund.

If we cannot provide a reliable date, we will explain the available cancellation options. If a further delay requires your consent and we do not receive it, we will cancel the unshipped order and refund you. We will also notify you and refund the unshipped order if we cannot fulfill it.

For an unshipped order canceled because we cannot dispatch on time, we issue the refund to the original payment method promptly, within seven business days of cancellation. No return or inspection is required. This is separate from the refund process for an item you have already received and returned.

If delivery is delayed or your package is missing

Check your tracking details for the latest update. If the estimated delivery window has passed, or tracking shows a problem, contact info@charbiechloe.com with your order number. You can also use our contact form.

We will review the shipment with the carrier and explain the next steps. If a package is confirmed lost or cannot be delivered, we will work with you on an appropriate resolution, including any refund or replacement you are entitled to.

Cancelling an order

Email us as soon as possible if you want to cancel. We will check whether we can stop your order before it is handed to the carrier. If the cancellation is confirmed, we will promptly refund the payment to your original payment method. Once the carrier has received it, we generally cannot intercept it; you can request an eligible return after delivery under our Return & Refund Policy.

This does not limit your cancellation or refund rights if we cannot dispatch within the promised time.

Damaged, defective or incorrect items

Contact us with your order number and a description of the problem. Photos of the item and packaging, where available, help us review the issue. We will explain the next steps and work with you on the appropriate remedy, such as a replacement or refund. Our change-of-mind return conditions do not remove any rights you have for faulty, damaged or incorrectly supplied goods.

For return instructions, costs and refund timing, see our Return & Refund Policy.